Designing Reward Systems for Real People
Behind Purpose-Built’s training system was a simple idea: make progress something people can actually see. This reflection looks at how small, tangible rewards—like pins and team posters—helped turn a digital training program into a shared experience that people cared about.
Redefining Purpose-Built’s Learning Voice
Before new designs make an impact, the program needs a clearer sense of self. By listening, observing, and uncovering what was already working, I helped the team reconnect the training to its purpose and to the people behind it.